SERVICE FREQUENTLY ASKED QUESTIONS
1. What is the warranty on my unit?
ONE year warranty on all non-DMX units purchased and installed within the USA’s 48 contiguous states and DC. Proof of purchase from an authorized CHAUVET ® dealer within the USA is required.
TWO years on all DMX units purchased and installed within the USA’s 48 contiguous states and DC. Proof of purchase from an authorized CHAUVET ® dealer within the USA is required.
2. What are your hours of operation?
Office hours are Monday through Friday, from 9 a.m. to 5 p.m. Eastern time zone.
3. What is the process of ordering parts from CHAUVET?
Call our Customer Service Department at 800.762.1084 (press #4). Tell us what part you need, we will give you the part’s cost plus shipping. Then we request your credit card information, charge your credit card, place the order, and ship out the part to you.
5. Where do I send my unit for service/ repairs?
Remember to first obtain a return authorization number from a CHAUVET ® Customer Service representative.
CHAUVET
RA#
Attn: Customer Service
3000 N 29th Ct.
Hollywood, FL 33020
6. Where is the fuse located?
It all depends on the unit. Typically, the fuse is located near the power plug.
7. Where is the “ON” switch?
It all depends on the unit. Typically, the on switch is located near the power plug.
8. How do I input units into my X-Factor™?
You don’t, you do it in ShowXpress™, click here for more details http://www.chauvetlighting.com/showXpress-software.html
9. Why did CHAUVET® discontinue a certain unit?
There are several reasons why a unit is discontinued. Oftentimes, the unit has been upgraded or it has been decided that we will not continue allocating resources to make it because we want to go in another direction within a particular line.
10. How can I become an Authorized Dealer?
Please contact a CHAUVET® Territory Sales Manager or fill out the dealer application form available on our Web Site. Become a CHAUVET Dealer
11. Can I purchase units directly from CHAUVET®?
The only way you can purchase directly from CHAUVET® is if you become an Authorized CHAUVET® Dealer. We do not sell to the end user. Our products are widely available through a global network of authorized CHAUVET® dealers and distributors.
13. Does CHAUVET® have authorized Service Centers in my area?
All repairs on units under warranty are performed at the CHAUVET® Florida headquarters. Our warranty covers the cost of parts, labor, and the return shipment. We also service units that are no longer under warranty, for a fee.
14. How much does CHAUVET® charge if my unit is not under warranty?
It all depends on the unit and the issues that the unit has. The price would vary based on the cost of parts and the labor needed to repair the unit.
15. What is the turn-around time for repairs?
Our turn-around time averages 9 business days.
16. I received my unit broken, what do I do?
Please follow all instructions detailed in the warranty card. Call the Customer Service department, 800.762.1084 (press 4) to receive an RA #. Please make sure that RA# is on the shipping label only. Send the unit to us. We will repair it and send it back to you.
17. I received my unit DOA; can you send me a new one right away?
If your unit is dead, please call Customer Service 800.762.1084 (press 4) and we will do our best to make sure the issue with your light is resolved.
©2010 CHAUVET® All rights reserved.
CHAUVET® is a major innovator, developer and manufacturer of professional lighting, leading the lighting market in terms of design, flexibility and options. Specializing in intelligent and LED lighting, the CHAUVET brand has a global reach built around three core tenets: Value, Innovation, Performance - VIP for short.
